LUNÉVIA

The Legacy Bracelet is designed as a daily reminder of faith, hope, and purpose. Its cross and medallion details make it a meaningful symbol to wear throughout everyday life or give to someone special.

Yes. We offer a voluntary 15-day return period from the day you receive your order.

To request a return, please complete the contact form on our Contact page before sending the item back. Your statutory rights, including the 14-day right of withdrawal available to eligible EU consumers, remain unaffected.

Yes. We cover the return shipping cost for eligible returns. After reviewing your request, we will send you the return instructions and a prepaid return label.

Please do not send the item back before receiving our return instructions.

Please enter your full name, order email address, phone number if available, and the following information in the comment field:

• Order number
• Item you wish to return
• Whether the item is unwanted, damaged, defective, or incorrect
• Whether you prefer a replacement or a refund
• Your current return address

For damaged, defective, or incorrect items, we may contact you and ask for clear photos or a short video. You do not need to provide a reason for a standard withdrawal.

The bracelet may be carefully inspected and tried on. It should be returned complete and without damage beyond what is necessary to inspect its condition, appearance, and fit.

Please return all included parts and, where possible, the original packaging.

Please use the contact form and include your order number, a description of the issue, and whether you would prefer a replacement or a refund.

We will contact you for any required photos and provide the next steps.

Approved refunds are issued to the original payment method. We may wait until the returned item has been received or until you provide proof that it has been sent back.

Processing times may vary depending on your payment provider.

Use the contact form on our Contact page for questions about your order, delivery, returns, or bracelet.

You can also contact us directly at lunevia.shop.eu@gmail.com.